At SM3, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how SM3 (the company) collects, uses, and shares your data when you interact with our websites, purchase products under our brand, or engage with our services, including our digital content, online store, and advertising.

By using our websites and services, you agree to the practices detailed in this Privacy Policy. For any questions, please contact us at hello@sm3brand.com.

1. Overview of Privacy Commitment

SM3 ensures compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario’s privacy laws. We are committed to securing your personal data as you interact with our services and products.

2. Revisions to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be reflected in the "Last updated" date and may include additional notifications, such as on our website homepage or through email.

3. Types of Information We Collect

A. Information You Provide Directly

• Profile Information: Name, email address, shipping and billing address, and account details.
• Order Information: Payment details and order history, processed through secure third-party payment providers.
• Communications: Data from customer support interactions, surveys, or social media engagements.

B. Information Collected Automatically

• Device and Usage Data: Includes IP address, browser type, and interaction data to improve your user experience.
• Location Data: Approximate location derived from IP addresses to personalize content and services.

C. Information from Third Parties

• Connected Apps and Analytics Tools: Tools like Google Analytics and Meta Pixel to improve functionality and enable targeted advertising.
• Fulfillment Partners: Information shared with our print-on-demand and shipping partners for order fulfillment.

4. How We Use Your Information

Your personal data is essential to delivering and improving our services. Key uses include:

• Providing Services: Processing orders, managing deliveries, and handling returns.
• Enhancing Your Experience: Using analytics to understand and improve your interaction with our website.
• Marketing and Advertising: Conducting targeted campaigns through platforms like Meta (Facebook, Instagram) and TikTok.
• Fraud Prevention and Security: Ensuring data security and fraud prevention.
• Legal Compliance: Meeting legal obligations related to consumer privacy.

5. Opting Out of Marketing Communications

You can opt out of marketing communications by:

• Clicking the "unsubscribe" link in our promotional emails.
• Adjusting your preferences in your account settings.
• Contacting us directly at hello@sm3brand.com.

6. Targeted Advertising and Cookies

We use cookies and tracking technologies to collect data on your browsing behavior, supporting targeted ads and website functionality.

• Tools Used: Google Analytics, Meta Pixel, TikTok Pixel, and Conversions API.
• Managing Cookies: Adjust browser settings to limit or block cookies.

For more information or to opt out of targeted advertising, visit the Digital Advertising Alliance's opt-out page.

7. Disclosure of Information

Your personal data may be shared in the following cases:

• Service Providers: Trusted third-party vendors for e-commerce, order fulfillment, and marketing.
• Legal Requirements: To comply with applicable laws or protect rights and safety.
• Corporate Transactions: In case of mergers or acquisitions, data may be transferred to the new entity.
• Aggregated Data: Non-identifiable data for research or business analysis.

8. Data Security Measures

SM3 employs robust security measures, including:

• Encryption: Securing data during transmission and storage.
• Access Controls: Limiting data access to authorized personnel only.
• Regular Monitoring: Reviewing and updating security practices in line with industry standards.

While we strive to protect your data, no system is completely foolproof.

9. Your Privacy Rights

Depending on your location, you may have the right to:

• Access: Request access to your personal data.
• Correct: Amend inaccuracies in your information.
• Delete: Request deletion of your personal data, subject to legal or contractual obligations.
• Withdraw Consent: Opt-out of specific data uses, such as marketing.

To exercise these rights, contact us at hello@sm3brand.com.

10. International Data Transfers

Your data may be processed in countries outside your residence, including the US and Morocco. SM3 uses recognized transfer mechanisms to ensure your data is protected, in line with international standards.

11. Children’s Privacy

SM3 does not knowingly collect information from children under 16. If you believe your child has provided data, please contact us for its removal.

12. External Links

Our websites may link to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

13. Retention of Personal Data

We retain personal information as long as necessary for business or legal purposes. Once no longer needed, the data will be securely deleted or anonymized.

14. Contact Us

If you have any questions about this Privacy Policy, contact us at:
Email: hello@sm3brand.com

By using our website, you accept this privacy policy. We may update this policy from time to time. Continued use of the site after changes constitutes acceptance of the modified policy.