To return an item, follow these steps:

1. Contact us at hello@sm3brand.com with your order number and the reason for the return.
2. Provide photos of the item if it is defective or damaged, along with proof of purchase.
3. Once approved, our team will provide the return shipping address and detailed instructions for completing the return.

Returns are accepted within 30 days of delivery.

For damaged or defective items, please report the issue within 7 days of receiving the item.

Lost item claims can be filed up to 21 days from the shipping date.

Refunds: Approved refunds will be processed to your original payment method within 7-10 business days after the return is received and inspected. Processing times may vary depending on your payment provider.

Exchanges: Defective or damaged items can be exchanged for a replacement. Contact hello@sm3brand.com with product details and the issue.

Return Shipping Fees: Customers are responsible for return shipping costs unless otherwise arranged for defective or incorrect items.

Original Shipping Fees: Non-refundable for all returns.

Exchange Fees: No additional charge for replacing defective or damaged items.